MiceAge has posted an interesting story about how guests at Walt Disney World and Disneyland are no longer allowed to leave any written feedback about their park experiences.
In the past, guests could go to City Hall on Main Street and leave positive feedback about a great Cast Member or a wonderful experience. They could also leave feedback about something that wasn't so "magical".
But supposedly, the Disney lawyers have been inundated with lawsuits from guests who claim that the they are owed "consulting fees" if the parks happen to implement an idea they left on the comment card.
For instance, imagine someone visiting Disney's California Adventure in 2002. He goes to guest relations and fills out a comment form saying that it "sure would be great if they added a Tower of Terror like the one in Florida." Now imagine this same person visits the park in 2008 and notices that a Tower of Terror attraction has actually been built. For some reason, this "genius" (and supposedly others like him) think that Disney actually took his idea and implemented it. Now he wants to be paid for it. So, he contacts his lawyer and sues Disney for stealing "his" idea.
Supposedly, this has been happening a lot. So, Disney has decided that it's best to do away with the whole comment card idea.
What do you guys think about this? Is this a big deal? Or does it matter?
Friday, August 15, 2008
What's wrong with people?
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